Refund Policy

BLOSSOM BLOOM FRAGRANCES – REFUND POLICY

Last Updated: 25 August 2025

1. INTRODUCTION

This Refund Policy governs returns and refunds for products purchased from Blossom Bloom Fragrances (“Company,” “we,” “us,” or “our”) through our website (https://blossombloom.co.za/) or physical store location. This policy complies with the Consumer Protection Act, 2008 (CPA) and forms an integral part of our Terms & Conditions.

2. CONSUMER RIGHTS UNDER THE CPA

2.1 Cooling-Off Period

In accordance with Section 16 of the CPA, consumers have the right to return goods within 5 (five) business days of delivery without reason or penalty, provided the goods meet the return conditions specified in this policy.

2.2 Right to Return Defective Goods

Under Section 56 of the CPA, consumers may return goods that are defective, unsafe, or do not conform to the description provided at the time of purchase.

3. RETURN CONDITIONS AND ELIGIBILITY

3.1 General Return Requirements

Products may be returned only if:

The return request is made within 5 (five) business days of delivery
Products are in their original, unopened condition with original seals intact
Products remain in original packaging and labelling
Products have not been used, damaged, or tampered with
Original proof of purchase is provided

3.2 Non-Returnable Products

The following products cannot be returned for health, safety, and hygiene reasons:

Opened fragrance products or products with broken seals
Products that have been used or tested
Products damaged due to customer negligence or misuse
Products returned after the 5-business-day period

3.3 Cosmetic and Fragrance Product Restrictions

Due to the personal nature of fragrance products and health regulations, all returned products must be unopened and unused. This restriction is necessary for hygiene and safety reasons in accordance with applicable health and safety regulations.

4. RETURN PROCESS

4.1 Initiating a Return

To initiate a return:

Contact us within 5 business days of delivery
Email: info@blossombloom.co.za or Phone: 072 345 2186
Provide order number, product details, and reason for return
Wait for return authorisation and instructions

4.2 Return Authorisation

All returns require prior authorisation from the Company
Return instructions will be provided upon authorisation
Unauthorised returns may not be processed or refunded

4.3 Return Shipping

Customer Responsibility:

Customers bear the cost and risk of return shipping
Customers must use appropriate packaging to prevent damage
Customers are responsible for tracking and insurance of returned items

Company Responsibility:

The Company will cover return shipping costs only when:
- Wrong product was shipped due to Company error
- Product was damaged during initial delivery due to courier negligence
- Product is defective due to manufacturing issues

5. DAMAGE ASSESSMENT AND LIABILITY

5.1 Delivery Damage Assessment

For products reported as damaged upon delivery:

The Company will assess whether damage occurred due to courier negligence or customer handling
If courier negligence is determined, the Company will process a full refund
If damage is attributed to customer negligence, no refund will be issued

5.2 Return Transit Damage

Customers bear full liability for products damaged during return transit
The Company is not responsible for items damaged while being returned
Customers may seek recourse directly with the courier service used for returns
No refunds will be issued for items damaged during customer-initiated returns

5.3 Inspection Upon Return

All returned products undergo inspection upon receipt
Products must pass inspection to qualify for refund
Inspection includes verification of condition, packaging, and product integrity

6. REFUND PROCESSING

6.1 Processing Time Frame

Refunds are processed within 48 hours of receiving and inspecting returned products
Bank processing times may extend the total refund time frame beyond Company control
Customers will be notified when refunds are initiated

6.2 Refund Methods

Refunds will be issued via:

Store Credit: Credit toward future purchases (immediate availability)
Electronic Funds Transfer (EFT): To the customer’s nominated bank account
The Company reserves the right to determine the most appropriate refund method

6.3 Refund Amount

Refunds will be for the product purchase price only
Original shipping costs are not refundable unless the return is due to Company error
Return shipping costs are not refunded except where Company error occurred

7. DEFECTIVE OR INCORRECT PRODUCTS

7.1 Company Error

When the Company ships incorrect or defective products:

Full refund including original shipping costs
Company covers return shipping expenses
Expedited processing of replacement or refund

7.2 Manufacturing Defects

Products with manufacturing defects will be:

Refunded in full
Replaced at no charge to the customer
Investigated to prevent future occurrences

8. EXCLUSIONS AND LIMITATIONS

8.1 Change of Mind Returns

While the Company accommodates returns within the cooling-off period, customers should carefully consider purchases as:

Fragrance products are personal preference items
Scent preferences are subjective and individual
Product descriptions and fragrance families are provided as guidance only

8.2 Limitation of Liability

The Company’s liability for any return or refund claim is limited to:

The original purchase price of the specific product
No consequential, indirect, or punitive damages
No compensation for time, inconvenience, or related expenses

9. EXCHANGES

9.1 Exchange Policy

The Company does not offer direct product exchanges
Customers must return products for refund and place new orders
This ensures proper inventory management and customer account accuracy

10. GIFT PURCHASES

10.1 Gift Return Procedures

Gift recipients may return products following standard return procedures
Refunds for gift purchases will be issued to the original purchaser unless otherwise arranged
Gift recipients must provide proof of the gift relationship

11. BULK OR WHOLESALE RETURNS

11.1 Business Customer Returns

Different return terms may apply to wholesale or bulk orders
Business customers should refer to their specific wholesale agreements
Standard return policy applies to individual consumer purchases only

12. DISPUTE RESOLUTION

12.1 Internal Resolution

Customers should first contact the Company directly to resolve return disputes
We are committed to fair and reasonable resolution of all return matters

12.2 External Resolution

Unresolved disputes may be referred to the Consumer Tribunal or appropriate consumer protection authorities
Customers may contact the National Consumer Commission for assistance with CPA-related matters

13. POLICY MODIFICATIONS

13.1 Right to Amend

The Company reserves the right to modify this Refund Policy at any time, subject to CPA requirements and customer notification obligations.

13.2 Policy Communication

Changes to this policy will be communicated through:

Website updates with revised “Last Updated” date
Email notification to registered customers where applicable

14. CONTACT INFORMATION

For return requests, refund inquiries, or policy questions, contact:

Blossom Bloom Fragrances
Email: info@blossombloom.co.za
Phone: 072 345 2186
Location: Shelly Centre, KwaZulu-Natal, South Africa

Business Hours: [To be specified]
Response Time: All return inquiries will be addressed within 24 hours

15. GOVERNING LAW

This Refund Policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 2008, and is subject to the jurisdiction of the courts of KwaZulu-Natal.

This Refund Policy should be read in conjunction with our Terms & Conditions, Privacy Policy, and Disclaimer.